Terms and Conditions

World Hair Clinic Limited (“WHC”) (to be incorporated) Terms and Conditions
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TERMS OF USE AND CONDITIONS OF SALE

These Terms of Use and Conditions of Sale (“Terms and Conditions”) regulate and contractually bind you when using the WHC website and Services, so please read them carefully. They apply when you use the WHC website at [www.worldhairclinic.com] (“Website”) and/or obtain any Services (defined below) from WHC and/or the Website.

By continuing to use the Website and/or obtain any Services from WHC and/or the Website, you are confirming that you accept these Terms and Conditions and agree to comply with them. If you do not accept these Terms and Conditions, you must not use WHC’s Website nor obtain any Services from WHC and/or WHC’s Website, including, if you are under 18 years of age or are legally not authorised to contract.

We may change these Terms and Conditions from time to time so you should check back regularly to see if anything has changed. The changes will become effective from the next time that you access the Website.

WHC is the world’s first sustainable medical hair regrowth programme for men and women, developed, proven and implemented by Dr Kevin Alexander for over thirty years.

Through the Website, WHC shall provide a platform to enable users to seek the following (“Services”):

Access to online diagnosis for certain medical hair loss conditions (“Diagnosis”);
After diagnosis by WHC, the ongoing management of the sustainable hair regrowth programme and the facilitation of the supply of certain prescription medications on a subscription basis from third-party service providers (“Prescription Products”); and
Purchase of certain other non-prescription products made available by us on the Website from time to time (“Non-Prescription Products”, and with the Prescription Products, “Products”).

A description of how you can order Services, how we provide the Services, what to do if there is a problem, and other important information relating to the Services is set out further below under Service Terms. The Service Terms apply whenever you use the Website to seek Services or whenever you make use of the WHC services on offer.

If you have any questions about anything in these Terms and Conditions or if you have technical issues, please email us at [email protected]

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WHC’s Service Terms

WHC’s service terms, which form part of these Terms and Conditions, apply when you obtain Services from WHC. When you register with WHC, these service terms become a contract between WHC and yourself.

You can terminate these service terms at any time by contacting our customer services team at [email protected]

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WHC Services

To access the Services, you must provide all details that we request during the sign-up process, including valid contact details and a valid payment method as permitted on the payment gateway. WHC relies on you providing accurate and complete information in order to provide the Services, so please ensure you answer our questions accurately and completely. You are responsible for ensuring that any information that you provide to WHC during the registration process and thereafter is accurate, complete, and up to date.

WHC may contact you at any time after you have registered with us to verify your identity and request any additional documentation that we may require for that purpose, as permitted by applicable laws.

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WHC Website User Terms

This Website is for non-commercial use only. When using the Website, you agree not to:

attempt to undermine the security or integrity of the Website, WHC’s computing systems or networks or, where the Services or Website are hosted by a third party, that third party’s computing systems and networks. WHC will report any security breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them;
use, or misuse, the Services or Website in any way which may impair the functionality of the Services or Website, or other systems used to deliver the Services or Website or impair the ability of any other user to use the Services or Website;
attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer system on which the Services or Website are hosted;
transmit, or input into the Services or Website, any files or data that may damage any other person’s computing devices or software, content that may be offensive, or material or data in violation of any law (including data or other material protected by copyright or trade secrets which you do not have the right to use);
create links to the Website unless we give you prior written consent;
copy any portion of the Website;
attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use either of them for normal operation and other than as permitted by law;
impersonate any other person while using the Website and/or during email interaction with WHC personnel;
conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website and/or during email interaction with WHC personnel; ; or
use the Website and/or email interaction with WHC personnel for any unlawful purpose.

If you use any communication tools available through the Website (such as any forum, questionnaire or message centre), you agree only to use such communication tools for your personal purposes and in accordance with the law. You must not use any such communication tool for posting or disseminating any material unrelated to the Website or for advertising or marketing purposes.

When you make any communication on the Website or via email, you represent that you are permitted to make such communication. Any communications shall be conducted in a courteous manner.

You may have other rights granted by law, and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.

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WHC Ordering

Through the WHC website and email, you will submit all the information requested of you and an online diagnosis will be made by WHC. Consequent upon such diagnosis, Prescription Products and Non-Prescription Products, (if applicable), will be sent to you as per below. Certain Prescription Products are pharmacy medicines and can only be prescribed if approved by the pharmacist prescriber (“Prescription medication”).

When you receive an order confirmation for a Non-Prescription Product, you have entered into a contract with WHC for the purchase of the Non-Prescription Product.

If, during your management by WHC, an additional item is recommended for you, WHC shall request the Prescriber and the Pharmacy to attend thereto and that product will, subject to the satisfaction of the Prescriber and the Pharmacy, be sent to you.

WHC shall facilitate the purchase of the Prescription Product from the Pharmacy for you. When you receive the order confirmation email from WHC, you will have also entered into a contract with the Pharmacy on the applicable Pharmacy Terms below.

You acknowledge that all Products that you use through WHC’s programme are for your own personal use only.

When WHC contacts you, WHC will do so in writing to your email address or using the contact details provided in your registration correspondence. You must keep your contact details up-to-date to enable WHC to contact you, if necessary.

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Pharmacy Terms for Prescription Products

If you receive a Prescription Product, you will have been sent the Prescription Product by the pharmacy (“Pharmacy”). The Pharmacy is affiliated to an independent, licensed prescriber who is an individual registered in the United Kingdom with the General Pharmaceutical Council. The Pharmacy’s terms and conditions (Terms & conditions - Roseway Labs) apply to the use of your Prescription Product from the Pharmacy. Your contract for the use of Prescription Products is between you and the Pharmacy. We are not a party to that contract and do not have any responsibility arising out of or in connection with it. We are not an agent for the Pharmacy. The Pharmacy is responsible to you for the delivery of Prescription Products and for dealing with any claims or any other issues with the Prescription Products.

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WHC Diagnosis

Through the online diagnosis process, WHC shall determine if a patient has alopecia androgenetica (male or female pattern baldness) and who may then become eligible to register with WHC and subscribe through the WHC email-linked payment portal.

WHC are responsible for reviewing your treatments and the Pharmacy shall issue your Prescription Products to you.

To facilitate the diagnosis, you will be required to complete a comprehensive medical information form during the online registration process. The medical information form includes details about you such as what medications you are taking, your health and medical history. This information will be reviewed and used in the assessment of your treatment to be prescribed. WHC relies on the information you provide, therefore the information must be accurate in every respect. WHC may ask whatever questions are deemed appropriate for a diagnosis to be made. You will be required to answer these questions in order for an accurate diagnosis to be made.

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Payments

All prices quoted are in pounds sterling and inclusive of value added tax (if applicable) and any other taxes payable.

You may pay using your credit or debit card or PayPal as indicated on the WHC Payment Portal which is a secure payment portal link that will be sent to you via email.

All payments are subject to the approval of the financial institution issuing your credit/debit card and credit verification, and WHC will not be responsible if the payment fails credit verification or if such financial institution or provider refuses to accept or honour the payment for any reason. WHC may also report any suspicious transactions to the relevant authorities. WHC may decline to accept or take any payment without giving any reason. Please note that it can take 2 to 3 days (excluding weekends and bank holidays) to process your payment. WHC will advise you if they incur any issues obtaining approval for the payment. This may cause a delay in delivering the Products to you and WHC will not be able to process your payment. Accordingly, the delivery of the Products by the Pharmacy may be delayed until WHC have received authorisation.

If WHC are unsuccessful in receiving payment within 7 days of informing you, WHC may (without responsibility to you), suspend or temporarily disable all or part of your registration and WHC shall be under no obligation to re-register you while the relevant payment(s) remains unpaid. This does not affect any other rights and remedies available to WHC.

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Delivery

Delivery of the Prescription Products will only take place once your diagnosis is made and the payment for the applicable programme has been processed. The delivery of the Prescription Products is governed by the applicable Pharmacy Terms set forth above.

WHC and the Pharmacy are not responsible for delays outside our control. If the supply of your Prescription Products is delayed by an event outside WHC’s or the Pharmacy’s control, then WHC will contact you as soon as possible to let you know and WHC will take steps to minimise the effect of the delay. At no stage will either the Pharmacy or WHC be liable for delays caused by the event.

If your parcel and its Prescription Products are damaged, in any manner or form, during transit as a result of, inter alia, mishandling by the courier or delivery service, your claim is against the courier or delivery service and not WHC.

If no one is available at your address to take delivery of the Prescription Products when they are delivered, and the Prescription Products cannot be posted through your letterbox, the delivery company that is used to make deliveries may leave you a note informing you of how to rearrange delivery. All costs associated therewith are for your account.

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Product Availability

All deliveries for Prescription Products are subject to the the Pharmacy’s terms and conditions: Terms & conditions - Roseway Labs

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Returns Policy

Crystallization of the Prescription Products may occur due to atmospheric conditions. This does not alter the efficacy of the solution in any way. The crystallized portion represents a very small fraction of the solute so you will still be receiving a product that will work the same as a non-crystallized product. No refunds nor exchanges will be granted for any Prescription Products which may be crystallized on receipt or which may crystallize subsequent thereto.

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Your personal information

WHC take responsibility for the protection of your personal information very seriously. Please see the Privacy and Cookie Policy for information on how we process your personal information.

PRIVACY AND COOKIE POLICY

This Privacy and Cookie Policy (the “Policy”) (together with WHC’s Terms & Conditions and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the the Policy carefully to understand how your personal data will be treated. By using our online services including our Website, you agree to the use of all personal data you provide to us or we collect from you.

The Policy explains:

What information WHC may collect from you.
The types of cookies WHC may use and how you can reject these cookies.
Where WHC store your personal data.
The way in which WHC keeps your information secure.
What WHC does with the data it collects.
Uses WHC makes of your data.
Your rights.

Information WHC may collect from you

In the Policy your “data” means information or pieces of information relating to you or that could allow you to be directly or indirectly identified.

Information you voluntarily provide

All the information you provide by filling out WHC’s online consultation and medical information questionnaires. This also includes information you include when you sign up to WHC’s services.
If you contact WHC via email, we may keep a record of that correspondence.
WHC may ask you to complete surveys that WHC use for research purposes. These are however not mandatory.
Details of transactions you carry out through WHC online services.
The information WHC collect from the device you are using to access our services.
WHC and other third-party service providers, may also use various different technologies to automatically collect information about how you use and access our services. These may include, but are not limited to:

Device information

the type of device you use;
a unique device identifier (for example, your device’s IMEI number or the MAC address of the device’s wireless network interface);
network information;
your operating system;
your IP address;
your login information;
the browser you are using and what version it is;
your time zone setting.

Other information

the full Uniform Resource Locators (URL) clickstream to, through and from our online properties (including date and time);
the different types of services/products you viewed or searched for;
page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;

Information we may receive from third-parties

WHC business relies on the collaboration with third-parties (such as the Pharmacy, payment and delivery services, analytics providers, search information providers, identity verification providers).
WHC may therefore receive information about you from them.

Cookies, pixels and other similar technologies

cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a webpage and often are used in connection with cookies.
WHC uses the following cookies:
Operationally necessary cookies. These are cookies that are required for the operation of WHC’s online services.
Performance cookies. These cookies allow WHC to track how WHC’s users use the service, the number of visits on each page, and behaviour on each page. This helps WHC optimise the platform so you can find the things you are looking for and have the best experience possible.
Functionality cookies. These cookies allows WHC to recognise you by name and create a more personalised experience for you.
Targeting cookies. These cookies record your visit to WHC’s platform, the pages you have visited and the links you may have clicked. WHC will use this information to curate services and content based on your needs. This information may also be shared with third-party providers.
Advertising cookies. WHC use cookies to help us show adverts to you on other websites across the internet. An example of this being: based on your actions on WHC’s website. If you have viewed a page about something specific on our website, we may advertise our prescribing services to you on other websites. If you would like more information on behavioural advertising/retargeting, including how to opt out of it, please visit www.youronlinechoices.com.

Cookies are essential to the improvement of our services and platform. They enable us:

To estimate the size of WHC’s audience and their behaviours.
To customise WHC’s site according to your individual interests.
To speed up your searches.
To recognise you when you return to WHC’s site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the WHC online system. Unless you have adjusted your browser setting so that it will refuse cookies, WHC’s system will issue cookies when you log on to WHC’s online system.

For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: http://www.aboutcookies.org.

Where does WHC store your personal data

The data that WHC collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including to countries that do not offer the same level of protection with respect to personal data as required in the EEA.
It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the processing of your payment details and the provision of services.
By submitting your personal data, you acknowledge and consent to this transfer, storing or processing. WHC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Information security

WHC takes appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.
These include internal reviews of WHC’s data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where WHC store personal data.
All information you provide to WHC is stored on our secure servers. Any payment transactions will be encrypted using SSL or other secure technology.

The transmission of information via the internet is not completely secure. Although WHC shall do their best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once WHC has received your information, WHC shall use strict procedures and security features to try to prevent unauthorised access.

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Uses made of your data

WHC use information held about you in the following ways:

To ensure that our content is presented to you in the most effective manner.
To provide you with information, products or services that you request from WHC or which WHC feel may interest you.
To carry out our obligations arising from any contracts entered into between you and WHC. You understand that in order to provide WHC’s services to you WHC need to share your personal data (including sensitive medical data) with doctors and non-medical staff working at WHC as well as with The Pharmacy. WHC ensure that any personal data WHC disclose in accordance with WHC’s Policy is kept to the minimum required to allow the safe and effective delivery of services to you, and will never share with non GDPR compliant third parties.
To facilitate the delivery of Prescription Products and Non-Prescription Products to you. You also understand and agree, that WHC or the Pharmacy use third party delivery companies, such as Royal Mail and other delivery service companies (“Delivery Providers”), to deliver these to you.
To evaluate the performance of our business at a granular level. You understand that in order to evaluate the performance of WHC’s service, WHC may occasionally send data to validated third parties for the purposes of evaluating ongoing performance. WHC ensure that any personal data that is disclosed in accordance with WHC’s Policy is kept to the minimum required to allow the safe and effective delivery of services to you, and WHC shall never share with non GDPR compliant third parties.
To notify you about changes to our services.

WHC shall never sell your data. You understand that third party services that WHC uses change and may not always be reflected concurrently in this Privacy and Cookie Policy. WHC may also occasionally use your data, or permit selected third parties to use your data, to receive feedback about WHC’s services or to provide you with information about WHC’s products and services which may be of interest to you.

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Disclosure of your information

When you share your personal data with WHC, WHC may share your personal data with our suppliers, (including partner pharmacies) and other third parties to allow delivery of the Prescription and Non-Prescription Products and services. Any such suppliers or third parties are not authorised by us to use your personal data in any other way.

WHC may disclose your personal information to third parties:

In the event that WHC sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If WHC disposes substantially or part thereof, of its assets which are acquired by a third party, in which case personal data held by WHC about its customers will be one of the transferred assets.
If WHC are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply WHC’s Terms & Conditions and other agreements; or to protect the rights, property, or safety of WHC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In order to detect, prevent or otherwise add personal information and either to correct this data if it is inaccurate, and/or if it is not otherwise required to be retained by law or for legitimate business purposes.

Changes to our Policy

Any changes WHC may make to our Policy in the future will be posted on this page.

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WHC’s rights and obligations

WHC may change, modify, amend or remove some or all of the functionality or content on the Website at any time.

You agree that WHC are free to use any comments, information or ideas contained in any communication you may send to WHC without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing the Prescription and Non-Prescription products and services and creating, modifying or improving the Website, Services, Prescription and Non-Prescription products.

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Informed Consent

By checking the box associated with "Informed Consent", you acknowledge that you understand and agree with the following:

That you hereby consent to receiving WHC’s services via telehealth technologies. You understand that WHC and its providers offer telehealth-based medical services, but that these services do not replace the relationship between you and your primary care doctor. You also understand it is up to WHC to determine whether or not your specific clinical needs are appropriate for a telehealth encounter.
You understand that the law requires health care providers to protect the privacy and the security of health information. You understand that WHC shall take steps to make sure that your health information is not seen by anyone who should not see it. You understand that telehealth may involve electronic communication of your personal medical information to other health practitioners who may be located in other areas.
You understand that there is a risk of technical failures during the telehealth encounter beyond the control of WHC. You agree to hold WHC harmless for delays in evaluation or for information lost due to such technical failures.
You understand that even though our success rate in terms of achieving hair regrowth, stopping the balding process and sustaining hair regrowth is considered to be amongst the very highest of any medical hair regrowth clinic in the world, results are not guaranteed nor assured and will vary from person to person.
You understand that the diagnosis and management of patients by WHC is performed by personnel who have been trained in the diagnosing and management of hair loss patients, using the techniques and protocols which have been successfully applied by Dr Kevin Alexander over the last thirty years. These WHC personnel may or may not have a background of formal medical training but they are trained to the level of expertise which is required by WHC. All interaction with WHC staff-members is done via email.
You understand that allergy to our treatment is a rare possibility and will usually present with a rash on your scalp and/or other allergic-type symptoms. If this were to occur, please stop your treatment immediately and contact WHC for further instructions.

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Ownership

WHC are the owners of the Website and all intellectual property rights in the Website, which includes (but without limitation) any software, applications and domains made available through the Website, and the content, video, photos, audio, graphics, logos, icons, and service names which appear on the Website. You do not have any rights to such intellectual property except as expressly set out in these Terms and Conditions.

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Our right to cancel

WHC may cancel your contract if you notify WHC of any adverse side effects, being, inter alia, allergy, intolerance, etc. to the Prescription Products which, in the opinion of WHC, warrants cessation of your treatment programme. In such circumstances, WHC will instruct the Pharmacy to cease the delivery of further Prescription Products to you and refund, (the quantum of which will be determined by WHC) such an equitable amount.

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Your Responsibilities

You are responsible for the information you provide to WHC about yourself, your health and your medication. You are responsible for letting WHC know if there are any changes to this information and for keeping it up to date. In particular, you need to tell WHC about any changes in your health, your medication and your delivery address. You confirm that this information is accurate and acknowledge that if you do not provide accurate and up to date information you could be putting your health at serious risk. You can update your information by email. You must complete the patient information form, sign the informed consent, and follow the clinical directions provided with each Prescription Product before using it.

You are responsible for notifying your personal doctors that you are using any Prescription Products if you so wish.

You agree that you will only use the Website, the Services and the Prescription Products for your own personal use. WHC do not offer the Website, the Services nor the Prescription Products for you to make available to other people, including partners or other family members.

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Our Right to make changes to these Service Terms

We may make changes to these Service Terms.

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Our liability to you

WHC are only liable to you for losses which you suffer as a direct result of our breach of these Terms and Conditions and which are reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted the Terms and Conditions, both WHC and you knew it might happen.

The maximum loss or damage WHC will be responsible for under these Terms and Conditions is limited to the price you have paid WHC for the subscription to which the loss or damage you suffer relates; including for:

death or personal injury caused by our negligence.
any breach of terms implied by law.

WHC is responsible for reviewing your treatments, and is responsible for any diagnoses.

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Disclaimers

Other than as set out in these Terms and Conditions, the Website, the Services, and any Prescription Products are provided on an “as is” and “as available” basis.

WHC MAKES NO REPRESENTATIONS NOR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE SERVICES, THE PRESCRIPTION PRODUCTS, OR ANY INFORMATION, CONTENT, MATERIALS, OR PRESCRIPTION PRODUCTS INCLUDED IN OR REFERENCED ON THE WEBSITE.

WHC shall do it’s best to ensure that the information accessed through the Website and/or the Services is accurate and up to date but cannot guarantee that this will always be the case. The information and content on the Website is not medical advice, and is not intended to be a substitute for medical advice, diagnosis or treatment. We will not be liable to you for any loss or damage which may arise as a result of the use of any of the information or content on the Website, advice and/or Prescription Products linked to your WHC subscription.

WHC aim to make the Website and the WHC Services available to you all the time but sometimes they may be unavailable due to maintenance or to factors outside of our control.

WHC follow industry standards and processes to prevent against the introduction of viruses, malware and malicious attacks that may infect emails, harm the Website or the device that you use to access the Website, but we cannot guarantee that our online systems will be totally free from viruses and malware.

WHC do not guarantee that the Website will be compatible with all hardware and software that you may use.

The Website may contain links to third party web sites or programs that are not controlled by WHC. WHC are not responsible for the content, terms and conditions, offers or privacy policies of such sites and programs. Your dealings with third party sites are solely between you and the applicable third party and you should read their terms and conditions and policies before using them.

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General

These Terms and Conditions and all communications between you and WHC will be in English. No other languages will apply to these Terms and Conditions.

You may not transfer any of your rights under these Terms and Conditions to any other person.

WHC may transfer any of our rights under these Terms and Conditions to any person, entity or ask any person, entity to fulfil any aspect of these Terms and Conditions.

Only you and WHC have any rights under these Terms and Conditions. No other person shall have any rights under these Terms and Conditions.

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if WHC delay in enforcing these Terms and Conditions, WHC can still enforce them later.

These Terms and Conditions will be governed by English law and English Courts.

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Pharmacy Terms

These terms of service (referred to as the “Pharmacy Terms”) Terms & conditions - Roseway Labs apply to the fulfilment of prescriptions for the Prescription Products by Galenic Laboratories Ltd trading as Roseway Laboratories (General Pharmaceutical Council registration number 9011719) of Zetland House, 5-25 Scrutton Street, London EC2A 4HJ, United Kingdom (referred to as the “The Pharmacy”).

The Pharmacy dispense products on prescription (referred to as the “Prescription Products”) directly to you. This is based on information sent to them by WHC. The Pharmacy does not dispense the Prescription Products to anybody on your behalf. Your contractual relationship for the Prescription Products is directly with The Pharmacy.

You confirm that all of the information you have provided to WHC in relation to your medical condition is complete and accurate. You confirm that you have consented to your health data being processed by WHC, and for your health data being shared with The Pharmacy.

You acknowledge that should you terminate your relationship with WHC, WHC may notify the Pharmacy. In this case these Pharmacy Terms Terms & conditions - Roseway Labs may also be terminated and The Pharmacy will cease to dispense the Prescription Products to you.

The Pharmacy will only dispense the Prescription Products to you if a valid prescription has been issued by a licensed prescriber based upon an assessment by WHC. The Pharmacy will only send the Prescription Products to you if The Pharmacy approves the prescription for the Prescription Products that has been issued for you. In addition, The Pharmacy will only send the Prescription Products to you if WHC has received your subscription payment.

Subject to the above, The Pharmacy will send the Prescription Products to you promptly following receipt of your prescription. You will be informed via email that a prescription for the Prescription Products has been sent on your behalf by the prescriber to The Pharmacy. You should inform WHC if you do not receive the Prescription Products from The Pharmacy within 10 working days of the prescription being issued.

WHC shall not be liable for any damage and/or loss that may occur in transit. We shall not be liable for any delay nor failure in delivery caused by circumstances beyond our reasonable control.

WHC do not accept returns of any of the Prescription and Non-Prescription Products and any returns to the Pharmacy are subject to the terms and conditions of the Pharmacy Terms & conditions - Roseway Labs.

You must carefully read the information leaflet and labels that accompany the Prescription Products before using the Prescription Products. You are responsible for use of the Prescription Products in accordance with these instructions. The Prescription Products are dispensed to you for the treatment of a specific hair loss condition that has been identified as applicable to you. The Prescription Products must not be shared with or used by any other person.

To the maximum extent permitted by law, we disclaim all warranties and representation, express or implied, in relation to the Prescription and Non-Prescription Products supplied by The Pharmacy, including without limitation implied warranties and suitability for any particular purpose.

You may not assign any of your rights or obligations under these terms to any third party. You understand that we may at our sole discretion assign or license our rights and obligations under these terms to any third party. No delay in enforcing any right arising under these terms shall be construed as a waiver of such right.

WHC may make changes to these Terms and Conditions from time to time.